These Service Terms & Conditions apply to every appliance and HVAC service visit, estimate and invoice. Invoices and estimates are delivered by email and text message (SMS) with a link to this page. By scheduling an appointment, admitting our technician to the premises and allowing work to be performed, the customer accepts these Terms and Conditions in full, whether or not an invoice is signed.
The service call fee covers the technician's travel to the service address and the diagnosis of the appliance: identifying the cause of the problem and providing a repair estimate. The regular service call fee is $75 per appliance; for washing machines it is $100.
The service call fee may differ depending on the circumstances agreed with the customer at the time the appointment is scheduled — for example emergency, same-day, after-hours or weekend appointments, extended travel, or commercial equipment. The applicable fee is confirmed before the appointment is booked.
The service call fee does not include any repair, adjustment or parts, and is due whether or not the customer proceeds with a repair.
Any work performed by the technician that restores, corrects or improves the operation of the appliance is a repair and is billed as labor, regardless of how long it takes and whether any parts are required. This includes, but is not limited to: adjustments and calibration; resetting, re-programming or power-cycling controls; clearing jams, ice or blockages; cleaning, descaling or unclogging components (such as coils, filters, drain lines, ice makers, burners, igniters or sensors); tightening, re-seating or re-connecting wires, hoses and fittings; leveling; and any similar corrective action performed during or after the diagnosis. The customer is paying for the technician's expertise in knowing what to do and for the result, not for the number of minutes spent.
Labor is priced per repair, not per hour, and is subject to a minimum labor charge of $185. The minimum labor charge already includes the service call fee; the service call fee is never charged twice. Parts, if any, are charged separately and in addition to labor. Depending on the nature of the work, the labor charge may exceed the minimum; in that case the price will be quoted by the technician before the work is performed.
Please note that an appliance may be restored to working order in the course of the diagnosis itself — for example, when a component is reseated, reset, cleared or cleaned while the technician is testing it. In such cases the problem has been corrected by the technician's work and the minimum labor charge of $185 applies, even though it was not possible to quote the repair in advance. The company cannot always predict before the diagnosis that the appliance will be repaired in the process of diagnosing it.
Where a repair can be quoted before it is performed, the technician will state the labor price first. If the customer declines the repair, only the service call fee is due. If the customer approves the repair, the minimum labor charge applies even if the repair is completed in a few minutes.
Where a diagnosis requires disassembly or testing beyond a standard inspection, or where more than one appliance is inspected, additional diagnostic charges will be quoted before the work is performed.
Examples: diagnosis with no repair — service call only ($75; washing machine $100; emergency or after-hours as agreed when booking). Appliance adjusted, reset or cleaned and working again, no parts — minimum labor $185, which includes the service call. Repair with a $60 part — labor $185 + part $60 = $245.
All invoices are due upon completion of services unless otherwise agreed in writing. If payment is not received within 15 days from the invoice date, a late fee of 2% per month will be applied.
In the event of non-payment, the customer agrees to bear all collection costs, attorney fees, and court costs incurred by the company in recovering the unpaid amount.
If an invoice remains unpaid for more than 30 days, the account will be transferred to a collection agency. The customer will be responsible for all collection costs, including agency fees, legal fees, and any additional costs incurred in recovering the debt. Additionally, a late fee of $15 and interest at 10% per annum will apply to the outstanding balance. Non-payment may also result in legal action, including filing in small claims court.
Our repairs are warranted for 90 days on labor and parts, unless otherwise stated in writing.
Warranty coverage is subject to evaluation by an authorized, licensed technician approved by the company. Warranty claims will not be honored based on customer self-diagnosis or assessments conducted by third parties not pre-approved by the company.
The warranty does not cover secondary damage, user error, misuse, or unauthorized modifications to the appliance, as determined solely by a qualified and licensed technician approved by the company.
If a customer requests an independent assessment, the evaluating company must first be approved in writing by the company to ensure compliance with industry standards and proper diagnostic procedures. Failure to comply with this requirement may void the warranty claim. Additionally, if the failure is determined to be unrelated to the original issue — even if the symptoms appear identical — it will be considered a new failure requiring a separate work order and repair charges.
The warranty is void if another service provider alters the appliance after our repair. The company is not responsible for pre-existing conditions that may affect performance post-repair.
By signing the invoice, the customer releases the company and its technicians from liability for any indirect, incidental, or consequential damages resulting from appliance failure, including but not limited to loss of food, business revenue, or property damage.
The customer acknowledges that some appliance failures can cause water leaks, electrical hazards, or gas leaks, and agrees to take all necessary precautions. The company is not responsible for any pre-existing conditions or appliance-related damages occurring after service if they were not directly caused by negligence on our part.
Furthermore, while our technicians take all reasonable precautions during service, the company is not liable for minor or incidental damages to floors, cabinetry, counter tops, walls, or surrounding areas, including but not limited to scratches, scuffs, water spills, or minor leaks that may occur as a result of necessary repair work. The customer acknowledges that appliance repairs may require movement, disassembly, and water or gas shutoffs, which carry inherent risks.
The company is also not responsible for the failure of any pre-existing components, including but not limited to water valves, gas shutoffs, pipes, electrical connections, or other fixtures that may break, leak, or malfunction during normal repair procedures due to age, wear and tear, corrosion, or prior improper installation. If a pre-existing part fails during service, the customer is responsible for any necessary replacement or additional repairs. By proceeding with the repair, the customer agrees to accept these risks and waives any claims related to incidental property damage unless caused by gross negligence.
Special order parts must be paid in advance and are non-refundable once ordered. If a customer cancels a repair after a special order has been placed, a restocking fee of 25% will apply.
The company is not responsible for manufacturer defects in ordered parts but will facilitate warranty claims where applicable.
All parts must be paid for in advance and are non-refundable once ordered. This includes both standard and special order parts. All deposits made toward parts are non-refundable once the part has been ordered. This policy complies with California Civil Code § 1671, which allows businesses to retain non-refundable deposits when terms are disclosed in advance and are reasonably related to actual costs or losses. By paying the deposit, the customer acknowledges and agrees that the deposit covers administrative costs, supplier restrictions, and technician scheduling. Cancellations after a part has been ordered will not be eligible for a refund.
Any estimate provided is valid for 30 days unless otherwise stated. If a customer cancels a scheduled repair less than 24 hours in advance, a service call fee will be charged.
Removed parts or old appliances will be disposed of by default, unless the customer requests otherwise before service is performed. If a customer requests the return of removed parts, they must be collected within 24 hours of service completion.
Any disputes arising from this agreement shall be resolved in a California court of law within the county of the company's primary business location. The customer agrees to first attempt mediation before pursuing legal action.
By signing the invoice, the customer acknowledges they have read, understood, and agreed to these terms.
ACCEPTANCE OF TERMS
Welcome to our Corporate Website. This Agreement contains the complete terms and conditions that apply when you visit our site or use choose to browse the contents herein. By using this Web site, you agree to be bound by its terms of use and shall comply thereof. This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site and the content provided by or through the Site, and the subject matter of this Agreement.
Editing, Deleting and Modification
We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our site. YOUR CONTINUED VISIT IN OUR WEBSITE FOLLOWING OUR OSTING OF A CHANGE NOTICE OR NEW AGREEMENT ON OUR SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE.
Accuracy, Completeness and Timeliness of Information
Quick ‘N’ Easy Appliance Service is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information which is definitely not current and is provided for reference only. We reserve the right to modify the contents of this site at any time without obligation on our end to update any information on the site. You understand and agree that it is your responsibility to monitor changes to the site.
LICENSE AND SITE ACCESS
Quick ‘N’ Easy Appliance Service grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent from our company. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from our company.
The right to access our corporate website does not include any resale or commercial use of our site or its contents nor allows you to download or copy any account information for the benefit of another merchant.
Any unauthorized use terminates the permission or license granted by Quick ‘N’ Easy Appliance Service.
SERVICE PRICING & DESCRIPTIONS
We do not warrant that service descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered in our website is not as described, your sole remedy is to return it in unused condition.
LINKS & FRAMINGS
You shall not use our company logo or other proprietary graphic to link to this Site without the express written permission of Quick ‘N’ Easy Appliance Service. Further, you may not frame any trademark, logo or other proprietary information, including the Images Content, without our express written consent.
We make no claim or representation regarding, and accepts no responsibility for, directly or indirectly, the quality, content, nature or reliability of third-party websites accessible by hyperlink from the Site, or websites linking to the Site. Such sites are not under the control of our company and we shall not responsible for the contents of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. You hereby acknowledge and agree that we are not responsible for the availability of such external websites or resources, its content, including, without limitation, any link contained in such content, or any changes or updates to such content. If you decide to access links to third-party Web sites, you do so at your own risk. Any concerns regarding any external link should be directed to the relevant site administrator or web master.
DISCLAIMERS
YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. QUICK ‘N’ EASY APPLIANCE SERVICE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE SITE ARE NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE SITE WILL BE SECURE; THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE SITE WILL BE COMPLETE, ACCURATE OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GE OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY OF ANY KIND. GE DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.
CORPORATE INTELLECTUAL PROPERTY RIGHTS
You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that You will not acquire any right, title, or interest in or to the site except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.
Confidentiality
You agree not to disclose information you obtain from us and or from our clients, advertisers, suppliers and forum members. All information submitted to by an end-user customer pursuant to a Program is proprietary information of Quick ‘N’ Easy Appliance Service. Such customer information is confidential and may not be disclosed. Publisher agrees not to reproduce, disseminate, sell, distribute or commercially exploit any such proprietary information in any manner.
NON-ASSIGNMENT OF RIGHTS
Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this Agreement, without liability to us. However, we may assign this Agreement to any person at any time without notice.
NON-Waiver
Failure of theQuick ‘N’ Easy Appliance Service to insist upon strict performance of any of the terms, conditions and covenants hereof shall not be deemed a relinquishment or waiver of any rights or remedy that the we may have, nor shall it be construed as a waiver of any subsequent breach of the terms, conditions or covenants hereof, which terms, conditions and covenants shall continue to be in full force and effect. No waiver by either party of any breach of any provision hereof shall be deemed a waiver of any subsequent or prior breach of the same or any other provision.
Severability of Terms
In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.
Entire Agreement
This Agreement shall be governed by and construed in accordance with the substantive laws of United States of America, without any reference to conflict-of-laws principles. The Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the contents and materials provided by or through the Site, and the subject matter of this Agreement.
GOVERNING LAW
Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this Agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of United States of America, to the exclusion of any other courts without giving effect to its conflict of law’s provisions or your actual state or country of residence.
